The Relationship Between Emotional Intelligence, Interpersonal Communication, Work Motivation, and Organizational Citizenship Behaviour of Public Junior High School Teachers

Indah Kurniasih; Aslamiah Aslamiah; Ahmad Suriansyah

doi:10.51276/edu.v7i1.1424

Authors

Indah Kurniasih Universitas Lambung Mangkurat
Aslamiah Aslamiah Universitas Lambung Mangkurat
Ahmad Suriansyah Universitas Lambung Mangkurat

DOI:

https://doi.org/10.51276/edu.v7i1.1424

Keywords:

Emotional Intelligence , Interpersonal Communication , Teacher Organisational Citizenship Behaviour, Work Motivation

Abstract

This study aims to examine the levels and interrelationships among emotional intelligence, interpersonal communication, work motivation, and Organisational Citizenship Behaviour (OCB) among teachers at State Middle Schools in East Banjarmasin District. Employing a quantitative, descriptive-correlational design, the study involved 149 respondents selected through proportional random sampling from a total population of 237 teachers across seven schools. Data were collected using validated and reliable questionnaires and analyzed using descriptive statistics, classical assumption tests, multiple linear regression, path analysis, and the Sobel test. The results reveal significant direct effects of emotional intelligence (β = 0.260), interpersonal communication (β = 0.256), and work motivation (β = 0.310) on OCB. Emotional intelligence (β = 0.363) and interpersonal communication (β = 0.326) also significantly Influence work motivation. Furthermore, indirect effects were observed from emotional intelligence to OCB via work motivation (β = 0.112), and from interpersonal communication to OCB via work motivation (β = 0.101). The findings indicate that emotional intelligence and OCB are in the high category, while interpersonal communication and work motivation are in the moderate category. The study underscores the mediating role of work motivation in enhancing OCB and suggests that strengthening emotional and interpersonal competencies may promote positive organizational behaviour among teachers.

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Author Biographies

Indah Kurniasih, Universitas Lambung Mangkurat

Was born in Cianjur City on December 8, 1995. She is a chemistry teacher at a public senior high school in South Kalimantan. She earned her Bachelor’s degree in Chemistry Education from Universitas Lambung Mangkurat (ULM) in 2018 and completed her Master’s degree in Educational Administration at ULM Banjarmasin.

Aslamiah Aslamiah, Universitas Lambung Mangkurat

Was born in Banjarmasin City on January 10, 1960. She is a lecturer at Universitas Lambung Mangkurat (ULM). She earned a Bachelor’s degree in Educational Administration from ULM in 1986, completed a Master’s degree in Educational Management at UNINUS Bandung, and obtained a Doctorate in Educational Management from Universiti Utara Malaysia (UUM).

Ahmad Suriansyah, Universitas Lambung Mangkurat

Was born on December 25, 1959. He is a lecturer at Universitas Lambung Mangkurat (ULM). He earned a Bachelor’s degree in Educational Administration from ULM in 1985, completed a Master’s degree in Educational Management at Universitas Negeri Malang (UNM), and obtained a Doctorate in Educational Management from Universiti Utara Malaysia (UUM).

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